At NESH Malaysia we want our customers to be completely satisfied with their purchases.
We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. If you have any questions about this policy, please contact NESH Careline at 03-8060 3668. This Returns Policy only applies where you make a purchase online from our website or in-store purchase.
The Returns Process
Make sure all the requirements for refund/exchange are met. Report your claim by visiting one of our retail stores or contacting us at 03-8060 3668.We will conduct an evaluation within 7 days (If necessary, a pick-up will be arranged).
If the claim is valid, a refund or replacement will be processed.
What is the returns process?
Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
- The product must not have been used or installed or had any data inputted.
- Under what conditions is/are the product non-returnable:
- Product with contract services that have been connected (e.g. water filter of air purifier with rental plan).
- Items that have been purchased for more than 10 days.
- The item was purchased for someone else who simply does not want it.
- The item has no defects. You’ve changed you’re mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.
- Defaulted on payment for item.
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit any of our retail stores or contact our NESH Careline at 03-8060 3668.
Our customer service team will verify the return reason and arrange a free return pick-up for you. Our team or courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we receive your returned items.
You will receive an email or a Whatsapp confirmation once the returned item is received from our end.
If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase. If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
- For exchanges to product(s) of equivalent or lower price, no refunds will be given.
- For exchanges to product(s) of a higher price, you will be required to pay the difference.
- If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are nonrefundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.
- Product(s) sold at mark down prices due to defect cannot be returned.
- Only product(s) purchased in Malaysia can be returned.
- Nesh Marketing Sdn Bhd reserves the right for final decision.
- Nesh Marketing Sdn Bhd reserves the right to amend this policy at any time without prior notice.