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NESH Refund and Exchange Policy

At NESH Malaysia we want our customers to be completely satisfied with their purchases. 

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. If you have any questions about this policy, please contact NESH Careline at 03-8060 3668. This Returns Policy only applies where you make a purchase online from our website or in-store purchase.

The Returns Process

Make sure all the requirements for refund/exchange are met. Report your claim by visiting one of our retail stores or contacting us at 03-8060 3668.We will conduct an evaluation within 7 days (If necessary, a pick-up will be arranged).

If the claim is valid, a refund or replacement will be processed.

What is the returns process?

Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

  • You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
    And the general requirements for returns are as follows:
    1. You have proof of purchase (order invoice number and receipt).
    2. The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
    3. The product must not have been used or installed or had any data inputted.
  • Under what conditions is/are the product non-returnable:
    1. Product with contract services that have been connected (e.g. water filter of air purifier with rental plan).
    2. Items that have been purchased for more than 10 days.
    3. The item was purchased for someone else who simply does not want it.
    4. The item has no defects. You’ve changed you’re mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.
    5. Defaulted on payment for item.

If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit any of our retail stores or contact our NESH Careline at 03-8060 3668.

Our customer service team will verify the return reason and arrange a free return pick-up for you. Our team or courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we receive your returned items.

You will receive an email or a Whatsapp confirmation once the returned item is received from our end.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If it’s valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase. If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

  • For exchanges to product(s) of equivalent or lower price, no refunds will be given.
  • For exchanges to product(s) of a higher price, you will be required to pay the difference.
  • If the product(s) has been discounted either by promotion or coupon codes, the amount refunded will be based on the net amount i.e. paid price for the product(s) less the coupon amount as indicated on the receipt. Delivery charges paid in the original order are nonrefundable. The coupon code may be replaced at our sole discretion if the product(s) to be refunded is damaged, defective or faulty.
  • Product(s) sold at mark down prices due to defect cannot be returned.
  • Only product(s) purchased in Malaysia can be returned.
  • Nesh Marketing Sdn Bhd reserves the right for final decision.
  • Nesh Marketing Sdn Bhd reserves the right to amend this policy at any time without prior notice.

 

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NESH Patented 400 Output Holes Membrane Design

More than 30 years, NESH has been focusing on continuous improvement in the water filtration system and technology to make sure we continue to deliver quality, clean and healthy water for households.

Through scientific research and development, NESH has improved and developed our membrane from the first generation in year 2004 to the patented third generation membrane launched in year 2018. It is the first and only membrane in the market with 400 output holes that grants faster and smoother water flow without affecting the water pressure of the house. So that you can use water happily with peace of mind at home.

The High Precision Ultra-Filtration Membrane

The high precision ultra-filtration membrane is made of hollow fibre with the size of 0.01 micron. This advanced technology is able to block any residues or micro-organisms that are bigger than 0.01 micron in size.

Impurities in the tap water are effectively blocked at the main water supply pipe before water entering the house. It removes bacteria, metal rust, heavy metal, mud and other residues derived from the recontamination of tap water during its journey through the water supply pipes before reaching our house water taps.

Membrane

The function of membrane simulates our human body cells. Each individual membrane is high in density, therefore it is able to absorb, purify, separate and filter. Various industries like brewery, distillery, and textile have applied this technology in their production. Today, this matured membrane technology has been introduced into our household and further developed into highly effective outdoor filtration system.

O.O1 Micron

The size of each membrane hollow fibre is 0.01 micron, which is 10,000 times thinner than a human hair. It can filter out anything that is bigger than 0.01 micron such as hepatitis A virus or calicivirus that is 0.025 micron in size. It can handle dirty water which is 100 times dirtier than average tap water.

It was proven through a series of SIRIM tests that the revolutionary NESH membrane is able to filter out 99.99% of residues like mud, sand, metal rust, heavy metal, hair and etc. The performance of this amazing technology is not achievable by conventional water filtration systems.

NESH Filter 3

Stage 9.

KINETIC DEGRATION FLUXION – KDF

  • The only technology in the world to filter heavy metals including lead and mercury
  • Filters micro-organisms such as bacteria and algae
  • Prevents bacteria growth

Stage 10.

CALCIUM IONISED CLAY

  • Releases activated calcium ions that are easily absorbed by the human body
  • Mild alkaline ph7.5 – 8.5 suitable for drinking and absorption
  • Enhances blood circulation

Stage 11.

ENERGISING CERAMIC

  • Releases infrared energy to break down water molecules into smaller and aligned water clusters to increase water absorption properties
  • Smoother water texture and sweeter taste

Stage 12.

NATURAL MINERAL STONES

  • Extra minerals in water important to the human body

NESH Filter 2

Stage 3.

HIGH DENSITY PPF FILTRATION LAYER

  • Filters pallets and oil based materials

Stage 4.

HIGHLY EFFECTIVE ACTIVATED CARBON

  • Effectively filters chlorine and other harmful chemicals
  • Removes harmful bacteria and organic pollutants
  • Deodorises the water

Stage 5.

KINETIC DEGRADATION FLUXION – KDF

  • The only technology in the world to filter heavy metals including lead and mercury
  • Filters micro-organisms such as bacteria and algae
  • Prevents bacteria growth

Stage 6.

HIGHLY EFFECTIVE ACTIVATED CARBON

  • Effectively filters chlorine and other harmful chemicals
  • Removes harmful bacteria and organic pollutants
  • Deodorises the water

Stage 7 & 8.

HIGH DENSITY PPF FILTRATION LAYER

  • Filters pellets and oil based materials

 

NESH Filter 1

CERAMIC FILTER

  • Filters mud, rust, heavy metals and micro-organisms

Stage 2.

ACTIVATED CARBON BLOCK

  • Filters chlorine and other harmful chemicals
  • Removes unpleasant odours
  • Improved water texture

Qoozo Yellow Light

Activated Oxygen is generated through electronic discharge method when light turns yellow.

3 simple steps to sterilise:

Step 1:

Click on the button until the light turns Yellow, Activated Oxygen is generated through electronic discharge method.

Step 2:

Turn on the tap, Activated Oxygen Water is produced when Nesh Life Water infused with Activated Oxygen. Use the Activated Oxygen Water to wash your hands, soak your seafood and meat, or sterilise your kitchenware and baby products.

Step 3:

The presence of Ozone in the Activated Oxygen Water removes instantaneously bacteria and chemical residues, making your food safe to consume.

Qoozo Green Light

Activated Oxygen is generated through electronic discharge method when light turns green.

3 simple steps to sterilise:

Step 1:

Click on the button until the light turns Green, Activated Oxygen is generated through electronic discharge method.

Step 2:

Turn on the tap, Activated Oxygen Water is produced when Nesh Life Water infused with Activated Oxygen. Use the Activated Oxygen Water to wash, rinse or soak your fruits and vegetables

Step 3:

The presence of Ozone in the Activated Oxygen Water removes instantaneously agricultural chemical residues, making your fruits and vegetables safe to consume.

Why is NESH Qoozo a penguin?

NESH Qoozo, an Environmental Friend, A Symbol of Love and Wellness.
Today, the threat of global warming is alarming and undeniable. Melting icecaps in Antarctica has cost penguins their natural habitat, while rising sea levels threaten both surrounding inhabitants as well as the entire eco-system.
NESH Qoozo, inspired from Antarctica’s Emperor penguin, aims to spread consciousness in caring for the Earth. The environment is our common responsibility and a healthy Earth is the best gift we can promise generations to come.
NESH Qoozo’s mission is to constantly remind and educate the public and the children about the importance of protecting the nature.
Qoozo is not just an ordinary product, it is a symbol of love and wellness.

What is Activated Oxygen Water?

Activated Oxygen Water is the potent result of supercharging the Activated Oxygen (O3) or Ozone within water. By doing so, our filters produce water that has the unique capacity to remove dirt, bacteria and germs from almost any surface – 99.95% lab test proven. It also sterilises 3,000 times faster than chlorine.

  • Healthier lunches, dinners and longer food shelf life
  • Clean pets, sterilised household areas
  • Remove odours, reduce your detergent use and save money

3 Main Functions of Ozone

  1. Purifies

Instantaneously removes agricultural chemicals, making food safer for consumption.

  1. Sterilises

Sterilises kitchenware and baby products. No liquid detergent or soap required when cleaning hands.

  1. Deodorises

Removes unpleasant smelling odour from your food and utensils. Prevents halitosis or bad-breath.

What is Activated Oxygen (O3)?

‘Ozone is the most natural and powerful disinfectant known to man.’

What is Activated oxygen?

Activated oxygen is most commonly known as Ozone or O3. Ozone is the planet’s strongest oxidiser and disinfectant readily available for household and commercial use. It is 3,000 times faster-acting and more effective than chlorine in killing bacteria and viruses and leaves behind no residues, off flavours or tastes.

Activated oxygen or ozone is created when lighting strikes oxygen molecules (O2) in the atmosphere, splitting them into single oxygen atom (O) that then combines with unbroken O2 to create O3 or ozone that has a brief lifespan. The extra atom of oxygen becomes a scavenger, destroying pollutants, bacteria, viruses and odours. Colourless and non-toxic, this tri-atomic molecule is a powerful oxidation and decomposition agent that enables sterilisation and deodorisation when combined with other chemical properties.

Application of Activated Oxygen (Ozone) Today

Ozone has been used in many water treatment applications for over 100 years.

Today, ozone technology is widely used as an extremely strong oxidising and disinfecting agent, as well as a catalyst, in various industries, such as water treatment, health care, chemicals and food and beverage.

Penetrating into different areas, the application of ozone in our daily lives is a significant technological development. Set up in Canada in 1973, the International Ozone Association (IOA) holds an international conference every two years to confer the latest in ozonation development and technology.

Among the popular ozonation technologies in use today are the free-radical, ultraviolet (UV), plasma and electrical discharge method. NESH Qoozo is using one of the most popular ozone generating technology: electronic discharge method to produce Activated Oxygen (Ozone) for household use.

Main Areas of Ozone Application Today

‘Ozone is proven to be 3000 times faster than chlorine in eliminating bacteria.’

  1. Facial Cleansing Machines- Ozone destroys bacteria, hence it is extremely effective for detoxifying skin and combating skin problems with no painful side effects.
  2. Swimming Pool- Because of its strong oxidation and disinfection mechanism, ozone is used in swimming pools to replace chlorine and bromine containing disinfection chemicals. Olympic pools must use ozone for disinfection and oxidation.
  3. Bottled Water- Ozone is a common technology for sanitising water before the filling process, and it is USDA requirement for every bottled water be dosed with ozone as a part of the filling process.
  4. Dentistry– Ozone widely used in dental treatments as it has shown promise in helping disinfect areas of chronic gum infection.
  5. Wineries and Breweries- Ozone is used to disinfect barrels tanks and other equipments.

NESH Life Water

‘NESH Life Water allows you to improve your health from the inside out.’

NESH Life Water is the synthesis of technologies derived from Japan, the United States of America and United Kingdom. This award-winning technology contains 3 filter cartridges that generate pure filtered water directly to your tap with 4 key remarkable features: to cleanse, vitalise, sterilise and 

By clearing the water of all natural and man-made contaminants, you are left with an untainted substance brimming with nothing but the purest nutrients you need to live a healthy life.

  • Cleaner and better tasting drinking water
  • Neutralises pH levels in the water
  • A showering experience removed of harsh chemicals
  • Great skin, hair and nails.

NESH Life Water Filtration System transforms normal tap water into health-enhancing quality water. Its 12 layers of filtration technology is able to effectively dissolve and filter harmful residues in our tap water.

Local and overseas lab tests showed that Nesh Life Water Filtration System is able to filter 99.95% of bacteria and chemical residues in the tap water.

The filter releases a suitable amount of calcium ion to encourage body metabolism, revitalizes the body cells, increases our physical inner strength and fortifies the body to prevent ailments.

NESH Life Water meets the criteria of quality water:

  • Free of germs and harmful residues
  • Includes adequate amount of minerals
  • Includes adequate amount of oxygen
  • Smaller water clusters
  • pH level between 6.5 to 8.5