FAQ
Do I need a water filter?
Everyone needs at least an indoor or outdoor water filter at home and office due to the water condition in our country. There are soil, rust, sediment, bacteria and other particles in the water that need to be filtered away before using or drinking it.
Where is Nesh from?
Nesh is Malaysia based company, pioneer in R&D on healthy drinking water and manufacturing indoor and outdoor water filtration system.
What are the available plans to enjoy Nesh Products?
You may choose the outright plan to enjoy Nesh products.
Do Nesh main products come with free Installation?
All Nesh products come with free standard installation.
Do Nesh main products come with warranty?
Nesh main products come with One (1) year warranty for a la carte Outright plans if you sign up for Nesh Rental Plans or Nesh CARE Services.
What is alkaline water?
Alkaline water is simply water with a pH higher than 7.
Does Nesh indoor water filter provide alkaline water?
Yes, Nesh indoor water filter provides alkaline water with minerals.
Why should we drink alkaline water?
It helps our body stay healthy and counteracts the effect of over acidity in our system. Virtually all foods contain acid, the recommended 80/20 ratio of alkaline to acid food, has been reversed by our modern diet to more like 90% acidic and 10% alkaline. Alkaline water is natural antioxidants. A glass of alkaline water has more antioxidant power than fresh orange juice!
Isn’t tap water alkaline?
Tap water varies between alkaline and acidic depending on where it comes from and how it is treated. Exposure to dust, air pollutants (PM2.5 and PM10), industrial waste, bush fires and smog, all cause naturally spring water to lose its alkalinity. Chemicals used to assist in filtration of the river, lake or dam water for removing chemicals and foreign particles, can sometimes improve the alkalinity of the tap water as it has a positive oxidation reduction potential making it apt to acquire electrons and oxidise the water molecules. However, the water is not filtered well enough for us to drink as rust, algae, bacteria, chemicals and other foreign particles are found inside the water that comes out of our tap.
Is Alkaline water good for teeth?
Alkaline neutralises the acid by balancing the PH levels in the mouth reducing bacteria and plaque build-up.
What is the recommended pH level of drinking water?
At least pH level 7.365.
Do I need to change the filter cartridge?
Yes, the filter cartridge needs to be changed when it is due to ensure its effectiveness, so that you can continue to enjoy quality filtered water. Please refer to the Products tab, under Maintenance for filter cartridge frequency of each Nesh Products.
What are the main functions of Qoozo?
Qoozo has 3 main functions – to purify, sterilise and deodorise.
- Purify
With industrial development around, our water supply has been contaminated by carbon monoxide, organic chemical, fertiliser, heavy metal putrid odours, colouring and so on. Nesh Qoozo principle is to neutralise and decompose the harmful pollutants in the water. - Sterilises
Rapidly removes water viruses and bacteria up to 99%. Nesh Qoozo principle decomposes these contaminants with 0.05 PPM ozone concentration level. - Deodorise
Nesh Qoozo rapidly oxidises and decomposes odour-causing bacteria in the water.
How effective is Qoozo against bacteria?
- Nesh Qoozo is 3000 times faster than chlorine in eliminating bacteria and 300 times more effective in removing the toxicity than Cresol.
- Electrons on ozone ions have high oxidation properties that destroy bacterial cells and accelerate bacterial decomposition.
- Viruses are made up of protein, RNA and DNA. Ozone ions not only enable the decomposition of protein, RNA and DNA, but also remove viruses completely.
How does Qoozo removes bad odours?
Nesh Qoozo removes bad odours by electron decomposition. By releasing an active oxygen that is an electron from the ozone bond, the single electron oxidises the proton of any element it reacts with. This means that the odour-causing bacteria contain protons and when combined with a single ozone ion, the odour is removed through oxidation. Ozone does not mask odours but completely removes them.
Does Qoozo guarantee food freshness?
Fruits and vegetables continue its natural life cycle even after being harvested. The automatic release of its natural ripening agent enables the creation of yeast and mold that contributes to food decay. Nesh Qoozo oxidises the ripening agent and limits the ethylene oxide produced in yeast and mold to preserve the freshness of perishable food.
Will the usage of Qoozo caused environmental damage?
Ozone does not leave any toxic by-products or residue, nor does it create any environmental damage with its decomposition properties as it reverts back to oxygen molecules. Other oxidation devices may leave properties and affect the food products it is used on.
When washing my hands with Qoozo, how can I tell if the bacteria has been removed?
Ozonation first removes traces of bacteria and residue. Once your skin is clean, the pores absorb Ozone and is moisturised, leaving a slippery feeling on the hands.
When cleaning hands with Qoozo, why is there a slippery feel to the skin?
Ozonation first removes traces of bacteria and residue. Once your skin is clean, the pores absorb Ozone and is moisturised, leaving a slippery feeling on the hands.
Can Qoozo disinfect milk bottles or dirty utensils? How?
Yes, Nesh Qoozo can be used to disinfect milk bottle and dirty utensils, then locate them at the dish washer to maintain it dryness to prevent bacterial growth.
Will Qoozo have harmful side-effects on its user?
- The emission of ozone for Nesh Qoozo has passed the IEC-335-2-65 standard which is concluded harmless to human beings.
- The mid decay time of Ozone is reducing during drinking water.
- The effects of Ozone towards Protein and human body cell are mentioned in the article ‘2001 journal of food science (pls refer to this article from website for more information). Bacteria can be eliminated as of its single cell or micro-organisms. However, the size and complication of human body formation will not be simply damaged by the emission of 150mg’s concentration level.
How Qoozo produces Ozone?
Ozone produced by using the method of electronic discharge.
How long can Ozone Discharge Device be used?
10,000 hours which equivalent to 5 years of usage.
Instructions say it needs to replace the filter every certain period of time.
What happens if I use it for longer than the period mentioned?
The quality of water may be affected.
Where was this product made?
Energized ceramic material from UK
KDF micro alloy particle technology from U.S.A
Infra-red stone technology from Japan
Assembled in Malaysia
Designed in Australia
Which Nesh Outdoor Water Filter should I choose?
The best way to decide is to look at the usage volume and your preferred water output:
King – 6 times faster water output, designed specifically for high volume users
Queen – 3 times faster water output, best for home and business use
Super High – With a water output of 4000 liter/hour
Can Nesh Outdoor Water Filter be installed in an apartment?
You may choose to install in your home or apartment’s meter room. For installation in the meter room, prior approval from the apartment Management is required.
Where is the location of installation of Nesh Outdoor Water Filter in my house?
Nesh outdoor water filter is installed after the water meter, so that the water is filtered at the source before flowing into your entire house.
What is the membrane filter made of?
Nesh Membrane is designed in accordance to Malaysia water condition, using Germany Hollow Fiber technology. Its density is up to 0.01 Microns, which is 10,000 times thinner than our hair to filter soil, rust and other materials including bacteria with size larger than 0.01 Microns. However the natural minerals are remained in the water.
Is i-Hot tankless?
Yes, i-Hot is tankless. You may use it without worrying about water re-boiling issue.
Does i-Hot provide filtered water?
Yes, i-Hot provides filtered water.
How many filter cartridges are there in the i-Hot?
There are 3 filter cartridges in the i-Hot.
Is there filter change indicator in i-Hot?
Yes, i-Hot is featured with filter change indicator.
What are the temperature settings available for i-Hot?
i-Hot has 5 temperature settings that are designed to suit your hot water needs throughout the day.
98°C – tea, instant noodles, instant mushroom soup
85°C – coffee, hot chocolate
70°C – honey, flower tea
45°C – milk, warm water
25°C – room temperature
What are the volume capacity settings available for i-Hot?
i-Hot is designed to suit your water dispensing needs. 3 volume capacity settings are available for you to choose from 150ml to 230ml and 300ml. There is also a free flow selection for you to dispense any amount you need.
Does i-Hot consume high electricity?
i-Hot is a power saver house, it consumes very low electricity and turns automatically into sleeping mode when not in use.
What are the main functions of Nesh Life Water Filtration System?
Nesh Life Water Filtration System has 4 main functions which are to cleanse, vitalise, Sterilise and health-enhancing.
How many filter cartridges are there in Nesh Life Water Filtration System?
There are 3 filter cartridges in Nesh Life Water Filtration System.
Can I drink directly the water filtered by Nesh Life Water Filtration System without boiling?
Yes, you may drink directly the water filtered by Nesh Life Water Filtration System without boiling. Nesh Life Water has been tested to be a healthy and safe to drink filtered water.
How is the installation of Nesh Life Water Filtration System?
The installation of Nesh Life Water Filtration System is versatile, it can be table-top, wall mounted or under the sink.
Does Nesh Life Water Filtration System require the electricity to function?
No, Nesh Life Water Filtration System does not require the electricity to function.
What does NESH stands for?
“N” stands for Natural, “E” stands for Environmental, “S” stands for Safety, “H” stands for Health. NESH has been standing firm on these four major mottos throughout the 30 years of establishment, developing products that is safety and healthy for the public.
How old is NESH?
NESH was established since year 1989, and this year we are celebrating Nesh 30 years anniversary. NESH is the longest and most matured Water Filtration Brand in Malaysia, and hence it is the most trusted and reliable brand.